Return & Refund Policy
At Boyzngalz, we value your satisfaction and want you to have a smooth shopping experience. If you are not fully satisfied with your order, our Return & Exchange Policy explains the conditions and process for returning or exchanging products.
1. Eligibility for Returns
We accept returns under the following conditions:
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Items must be returned within 7 days of delivery.
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Products must be unused, unworn, unwashed, and in their original packaging with all tags and labels attached.
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Proof of purchase (order number, receipt, or invoice) is required.
2. Return Process
To initiate a return:
Contact our customer support at care@boyzngalz.com or +91 9811588471 with your order details.
Our team will review your request and provide a Return Authorization along with return instructions.
Ship the product to the return address provided by our team.
Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product sent by us.
3. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be credited within 7–10 business days to your original payment method.
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Shipping charges are non-refundable, except in cases of faulty or incorrect items.
4. Exchanges
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Exchange products will be delivered within 4–5 business days after processing.
5. Damaged or Defective Items
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If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photographs of the product and packaging.
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Replacement products will be delivered within 4–5 business days.
6. Contact Us
For return or exchange assistance, please reach us at:
Company Name: Boyzngalz
Email: care@boyzngalz.com
Phone: +91 9811588471
Address: Khasra No. 52/14, Ground Floor, Prahladpur Bangar, Industrial Area, Delhi – 110042, India